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 REFUNDS

REFUND POLICY

REFUND POLICY FOR MONTHLY SUBSCRIPTIONS

Upon initial purchase of Date night box, for example, a monthly subscription may be refunded and canceled prior to the 1st of the month immediately following the subscriber’s initial purchase. With respect to monthly subscription renewals, refunds may not be granted once a subscription plan has renewed. All cancellations must take place prior to renewal and all cancellations from then on will take effect on the subscribers next scheduled renewal.

 

PREPAID THREE & SIX MONTH SUBSCRIPTIONS

By purchasing a Pre-paid Gift Subscription, you agree and acknowledge that your subscription has an initial pre-payment feature for either three, or six months of service and a recurring Subscription renewal fee at the then-current Subscription rate of your selected plan, and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by Lovexpresso after the expiration date of your payment card.

 

AUTOMATIC THREE & SIX MONTH SUBSCRIPTION RENEWAL TERMS

At the end of each subscription term, your subscription will be automatically extended for another term and your payment method will automatically be charged the renewal fee at the then-current Subscription rate of your plan, until you cancel your Subscription renewal.

 

CANCELLATION POLICY FOR THREE & SIX MONTH SUBSCRIPTION RENEWALS

You may only cancel your current Subscription plan during the first month of the subscription. To cancel your three or six month Subscription prior to renewal of your current subscription term you may (i) logon to your account and follow the cancellation procedures there, (ii) send us a message at info@lovexpresso.co.nz and we will do it for you. To cancel your three or six month subscription renewal during the first month of it’s term, you may send us a message at info@lovexpresso.co.nz and we will cancel the remaining months of your term for you.** Please note that the first month of your renewal will not be eligible for cancellation or refund, and you will still be shipped that month’s product**.

 

REFUND POLICY FOR THREE & SIX MONTH SUBSCRIPTIONS

Three and six month plan renewals cancelled during the first month of its term may be refunded for the remaining months of the subscription terms. Refunds will be given on a pro-rated basis (2 of 3, or 5 of 6 months). Refunds will be based on the full priced subscription, the discounted price will not be honoured as a result of the cancellation of the extended, prepaid plan. Users requesting a refund and cancellation during the first month of their term or renewal, may be refunded the amount of their renewal charge, minus the full price of that current month. (Eg: $197.76 6 month renewal charge minus $39.95 current full price month equals $157.81 refund.)

 

RETURNS, EXCHANGES, & REPLACEMENTS

Returns, exchanges & replacements may be granted at the sole discretion of Lovexpresso Date night box. If you need assistance, reach out in a reasonable amount of time to info@lovexpresso.co.nz to present your request. Missing product - Lovexpresso will replace product missing from a date. During the normal course of operations, sometimes items are missed. If this happens, reach out to the support email address above and notify our team. Missing prints or booklets will be sent as a PDF via email in an effort to allow you to use your product as soon as possible. Reship requests will be tracked and Lovexpresso reserves the right to refuse reships or replacements for any reason at its sole discretion. Returns & Exchanges - may or may not be granted at the sole discretion of Lovexpresso on a case by case basis. Exchanges will not be given for dissatisfaction of the date activity. Lovexpresso is not responsible if users are sent duplicate product due to having multiple accounts with Lovexpresso. Returning a product to Lovexpresso without authorization will not result in a refund or exchange, and you will be responsible for any additional shipping charges that are incurred by Lovexpresso as a result. Refused Shipments - users agree not to refuse shipments from Lovexpresso. Refusing a shipment for any reason will not result in cancellation of a subscription plan, nor will it trigger a refund. Lovexpresso assumes no responsibility and liability for any refused shipments and additional shipping charges may apply.

Contact

NZBN:9429046623096

Email: info@lovexpresso.co.nz

Auckland, New Zealand

*Business Inquiries welcome!

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